FB

frederic@apterian.com

770-568-0176

Birthday

10/22

Frederic Brown

Executive Professional

Atlanta, Georgia | CEO & Principal Agent

Current

LeasedAPT & Apterian

Past

Allure Inc.

Education

Florida Agricultural & Mechanical University, MBA

Summary

Strategy and execution professional with results-oriented problem-solving, and leadership skills. A senior-level professional with experience with Fortune 100 organizations in Human Resources, Sales/Marketing, and Business Development offering multinational experience in North & South America, Europe, Southeast Asia, and Latin America. 

 

Also, a rich entrepreneurial background spanning diverse industries, cultivating expertise in Human Resources, strategically shaping teams for optimal performance. My ventures in BPO/Call Center management reflect a commitment to delivering exceptional customer experiences. In Business Development, I’ve spearheaded initiatives driving growth and fostering valuable partnerships. My proficiency in Marketing has been pivotal in crafting compelling brand narratives and engaging campaigns. Additionally, my experience in the Insurance sector showcases a sharp understanding of risk management and client-centric solutions, rounding out a dynamic entrepreneurial journey across these multifaceted domains.

Areas of Expertise

Management | Coaching | Insurance Adjusting | Marketing | Business Development | Start-Up | Construction – Estimating | Process Improvement | Public Assistance | Insurance – Property & Casualty, Life & Health | Human Resources | Sales & Operations | Community Service | Volunteering

Outstanding Achievements

Allure Inc.

The Relationship Model (Employee = Personal Life) | Created a relationship-based recruiting system for World 50, which provides members a forum for taking critical business challenges beyond the functional or geographic silos they face internally 

Analyzed, designed, built, and delivered a Training, Performance Management, and Total Rewards Program for our Contact Center in Subic Bay Philippines that increased sales by 68%

Developed a partnership program with Professionally You that trained and developed individuals with criminal backgrounds to assist in transitioning them to become productive returning citizens

Developed and launched the Allure Life Plan™ that focused on Career, Financial, Investment and Estate Planning

Giant International

Designed, Built, Delivered, and Maintained a Fortune 500 HR organizational infrastructure for a $280 Million worldwide manufacturing and distribution start-up business which played a key role in becoming a Motorola Licensee

Created a Total Rewards Program that included automatic 401K contributions while lowering total cost to the organization

ARAMARK

Development of web-based and CD ROM for Managers – Human Resource Basics (How to Guide) – The Employee Life Cycle 

Created an interactive HR solution system that reduced cost and decreased employee relations issues

United Technologies – Otis Elevator

Development and implementation of a performance management system that focused on Key Result Areas and supported the regional business objectives 

Development and implementation of a field succession planning tool that included behavioral dimensions, performance, and individual development plans for field associates who desired advancement within the organization 

Development of a Phantom Stock Award Program – Similar to Employee Stock Program for Field Associates

Motorola Paging Products Group

Spearheaded the implementation of a groundbreaking initiative known as the “Individual Dignity Entitlement” (IDE) program.

Developed and implemented the Lunch and Learn Program

Managed and administered the $400K award and recognition program 

Developed and implemented a pay-for-performance system for manufacturing associates that tied the merit increase percentage with current pay and performance score, also capped salary with the option of a lump sum merit 

Wrote the Affirmative Action Plan for the Paging Products Group and responsible for compliance

Proactively searched for disabled candidates for the organization’s workforce 

Motorola Corporate World Headquarters – Internship (3 Months)

Coordinated the corporation’s first annual Women’s Leadership Conference

Established relationships with regional NSBE (National Society of Black Engineers) Chapters to establish a regional/local partnership 

Organized the corporation’s participation and logistical preparation for the National Urban League’s conference for 33 participants from all Motorola’s 7 divisions 

Researched 50 minority and women’s magazines to determine the best sources for placing diversity advertisement

Additional Achivements

State Farm – DID report @ 90.1% average (6 months) a company best  

Ranked #1 in the Region — securing new elevator accounts with General Contractors, Architects, and Builders

Analyzed, designed, built, and delivered a Training, Performance Management, and Total Rewards Program for our Contact Center in Subic Bay 

Honors Musician

Industry

Industry

Multi-Family

Years

5

Industry

Electronic

Years

11

Industry

BPO/Call Center

Years

8

Industry

Construction

Years

4

Industry

Insurance

Years

14

Industry

Food Service

Years

5

Function

Function

Operations

Years

10

Function

Human Resources

Years

20+

Function

Sales

Years

11

Function

Marketing

Years

10

Function

Customer Service

Years

7

Brand Management

Start-Up & Brand Development

In my role overseeing a startup, I navigated the exhilarating landscape of entrepreneurship, orchestrating the company’s inception, and steering it through early challenges. My responsibilities ranged from formulating business strategies to assembling a dynamic team, fostering a culture of innovation, and implementing agile solutions to propel growth.

In brand management, I meticulously crafted and executed strategies to define and elevate brand identities. From conceptualizing captivating narratives to ensuring consistent visual representation, I orchestrated comprehensive brand experiences. My work involved cultivating brand loyalty by aligning every facet of the business with the core values and promises that define the brand’s unique identity in the market.

LeasedAPT – Apartment Industry – Sales | Marketing & Customer Service

Apterian – Insurance Industry

TelaHR – Human Resources Industry

Anacore – Business Process Outsourcing Industry/Performance Center 

Amourie – Staffing Industry

Allure – Human Resources Industry

Brand Development

LanadyInsurance Industry

Shellark Financial Industry

Essyee Retail Industry

Afrere Medical Industry 

Phattbouys Lawn Service Industry

K & S Media Consultants Media/Marketing Industry

Brand Redesign

In my role spearheading a brand redesign initiative, I orchestrated a transformative journey to revitalize and modernize the company’s image. This involved collaborating with cross-functional teams to conduct comprehensive market research, identify evolving consumer trends, and strategically reimagine the brand’s visual identity. Through a nuanced approach to design and communication, I successfully navigated the brand through a revitalization process, ensuring it resonated authentically with the target audience and remained relevant in a dynamic market landscape.

IML CorpAudio & Electronics Industry

Experience

2010 – Present

Allure | LeasedAPT & Apterian Brands 
CEO/Principal Agent

2002 – 2010

Giant International
Vice President, Human Resources

2000 – 2002

ARAMARK Corporation
Director, Human Resources

Other Experiences

United Technologies Corporation | Otis Elevator
Regional Human Resources Manager – Pacific Northwest and Western Canada Region

New Equipment Sales (Non-Traditional – Hydraulic Market) 

Motorola – Corporate & Paging Products Group
Resources Leadership Development Rotational Program & Intern

Crawford & Company
Independent Insurance Adjuster | State Farm (Alias – VADOZA)

TTEC | USAA & United Healthcare
Insurance Agent (Auto and Medicare Insurance)

Aliera Healthcare
Insurance Agent (Healthcare Sharing)

Colibrium Inc.
Insurance Agent (Obamacare | Health Insurance)

Access Insurance
Independent Insurance Adjuster

Scion Management Solutions
Public Assistance

Education

School:

Florida Agricultural & Mechanical University

Degree:

Master of Business Administration (MBA) | Concentration in Marketing

School:

Florida Agricultural & Mechanical University

Degree: 

Bachelor of Science | Economics | Minor in Business Administration

Awards

Special Award for Outstanding Performance — (Highest Achievement — Fortune 100) — United Technologies 

Shining Star Award — Subic Bay, Philippines (Call Center Integration Project) — Allure Inc.

Innovation Award — Six Sigma Process — Motorola Paging Products Group

Compensation Award — Lead Manage Merit Review (4,000+ Employees) in North America and Puerto Rico  — Motorola Paging Products Group 

Certifications

Certified Apartment Supplier (CAS) | National Apartment  Association

Credentials = Certified Badge – Since 2019

Insurance Adjuster Certifications

State Farm Certifications

Fire State Farm Policy Assessment | State Farm Estimatics Assessment 

Auto | IDL Certification

FEMA Certifications | Public Assistance

IS-1020 – Public Assistance Donated Resources 

IS-1026 – Eligibility of Private Nonprofit Organizations

IS-1012 – Direct Administrative Costs

IS-1017 – Scope Change Requests, Time Extensions, Improved/Alternate Project Requests

IS-1002 – FEMA Grants Portal – Transparency at Every Step

IS-1000 – Public Assistance Program and Eligibility

IS-1001 – The Public Assistance Delivery Model Orientation

IS-1010 – Emergency Protective Measures

IS-700.b – An Introduction to the National Incident Management System

IS-200.c – Basic Incident Command System for Initial Response

IS-800.D – National Response Framework, An Introduction

IS-100.C – Introduction to the Incident Command System, ICS 100

FEMA Certifications | Flood Adjuster

IS-01105.a – EC Made Easy: Elevation Certificate Overview

IS-01104 – Claim Review for Adjusters

IS-01112 – Introduction to Flood Claims

IS-01109.a – Understanding Basement Coverage

IS-01111 – Introduction to Commercial Claims

IS-01107 – Adjuster – Customer Service

IS-01100.a – Increased Cost of Compliance

Licenses

Insurance License | Georgia 

Georgia Resident Agent – Accident & Sickness | Life | Property & Casualty

Insurance Adjuster License | Georgia 

Georgia Resident Adjuster – Property & Casualty

New York Insurance Adjuster License | The Golden Ticket

Licensed as an Independent Adjuster | General

Additional Information

Organizations & Affiliations

National Apartment Association – Since 2019

Atlanta Apartment Association – Since 2019

National Black MBA Association – Lifetime Member

Boy Scouts of America – Former Assistant Boy Scout Master & Life Scout

Special Olympics – 2000 – 2002 

Junior Achievement 

National Organization for Human Services

613 Loft – Lifetime Member

FAMU Marching 100 – Lifetime Member

Hobbies

Golf | Tennis | Travel

Personal & Professional Attributes

Follow Up | Attention to Detail | Resilience | Tenacity | Strategic | Honesty | Confidence | Fun | Teachable | Work Ethic | Passion | Team Player | Accountability | Friendly | Discipline | Optimism | Empathy | Competitive Spirit | Stability | Energy | Vision | Leadership | Maturity | Sincerity | Tactical | Thorough | Consistency | Listening Skills | Competence | Thoughtful | Experience | Integrity |Committed Mindset | Enthusiasm | Engagement

Skills

Skills

QR (Quick Response) Code (Static | Dynamic | Web URL | Contact Information (vCard) | Business Card (MeCard) | Email | Payment (e.g., QR Codes for Mobile Payments)

 

Microsoft Office: Word | Excel | PowerPoint | Outlook | Xactimate | Word Press | Website Development | Elementor & Elementor Pro | Business Formation | Resume Writing | Corporate ID | Video Creation | Business Plan Writing

Desired Opportunity

TBD – To Be Determined 

QR (Quick Response) Code