Frederic Brown
Executive Professional
Atlanta, Georgia | CEO & Principal Agent/Adjuster
Current
LeasedAPT & Apterian
Past
Allure Inc.
Education
Florida Agricultural & Mechanical University, MBA
Summary
Strategy and execution professional with results-oriented problem-solving, and leadership skills. A senior-level professional with experience with Fortune 100 organizations in Human Resources, Sales/Marketing, and Business Development offering multinational experience in North & South America, Europe, Southeast Asia, and Latin America.
Also, a rich entrepreneurial background spanning diverse industries, cultivating expertise in Human Resources, strategically shaping teams for optimal performance as a Performance Management Guru (Fortune 100). My ventures in BPO/Call Center management reflect a commitment to delivering exceptional customer experiences. In Business Development, I’ve spearheaded initiatives driving growth and fostering valuable partnerships. My proficiency in Marketing has been pivotal in crafting compelling brand narratives and engaging campaigns. Additionally, my experience in the Insurance sector showcases a sharp understanding of risk management and client-centric solutions, rounding out a dynamic entrepreneurial journey across these multifaceted domains.
Areas of Expertise
Management | Coaching | Insurance Adjusting | Marketing | Business Development | Start-Up | Construction – Estimating | Process Improvement | Public Assistance | Insurance – Property & Casualty, Life & Health | Human Resources | Sales & Operations | Community Service | Volunteering
Outstanding Achievements
Allure Inc.
The Relationship Model (Employee = Personal Life) | Created a relationship-based recruiting system for World 50, which provides members a forum for taking critical business challenges beyond the functional or geographic silos they face internally
Analyzed, designed, built, and delivered a Training, Performance Management, and Total Rewards Program for our Contact Center in Subic Bay Philippines that increased sales by 68%
Developed a partnership program with Professionally You that trained and developed individuals with criminal backgrounds to assist in transitioning them to become productive returning citizens
Developed and launched the Allure Life Plan™ that focused on Career, Financial, Investment and Estate Planning
Giant International
Designed, Built, Delivered, and Maintained a Fortune 500 HR organizational infrastructure for a $280 Million worldwide manufacturing and distribution start-up business which played a key role in becoming a Motorola Licensee
Created a Total Rewards Program that included automatic 401K contributions while lowering total cost to the organization
ARAMARK
Development of web-based and CD ROM for Managers – Human Resource Basics (How to Guide) – The Employee Life Cycle
Created an interactive HR solution system that reduced cost and decreased employee relations issues
United Technologies – Otis Elevator
Development and implementation of a performance management system that focused on Key Result Areas and supported the regional business objectives
Development and implementation of a field succession planning tool that included behavioral dimensions, performance, and individual development plans for field associates who desired advancement within the organization
Development of a Phantom Stock Award Program – Similar to Employee Stock Program for Field Associates
Motorola Paging Products Group
Spearheaded the implementation of a groundbreaking initiative known as the “Individual Dignity Entitlement” (IDE) program.
Developed and implemented the Lunch and Learn Program
Managed and administered the $400K award and recognition program
Developed and implemented a pay-for-performance system for manufacturing associates that tied the merit increase percentage with current pay and performance score, also capped salary with the option of a lump sum merit
Wrote the Affirmative Action Plan for the Paging Products Group and responsible for compliance
Proactively searched for disabled candidates for the organization’s workforce
Motorola Corporate World Headquarters – Internship (3 Months)
Coordinated the corporation’s first annual Women’s Leadership Conference
Established relationships with regional NSBE (National Society of Black Engineers) Chapters to establish a regional/local partnership
Organized the corporation’s participation and logistical preparation for the National Urban League’s conference for 33 participants from all Motorola’s 7 divisions
Researched 50 minority and women’s magazines to determine the best sources for placing diversity advertisement
Additional Achivements
State Farm – DID report @ 90.1% average (6 months) a company best
Ranked #1 in the Region — securing new elevator accounts with General Contractors, Architects, and Builders
Analyzed, designed, built, and delivered a Training, Performance Management, and Total Rewards Program for our Contact Center in Subic Bay
Honors Musician
Industry
Industry
Multi-Family
Years
5
Industry
Electronic
Years
11
Industry
BPO/Call Center
Years
8
Industry
Construction
Years
4
Industry
Insurance
Years
14
Industry
Food Service
Years
5
Function
Function
Operations
Years
10
Function
Human Resources
Years
20+
Function
Sales
Years
11
Function
Marketing
Years
10
Function
Customer Service
Years
7
Brand Management
Start-Up & Brand Development
In my role overseeing a startup, I navigated the exhilarating landscape of entrepreneurship, orchestrating the company’s inception, and steering it through early challenges. My responsibilities ranged from formulating business strategies to assembling a dynamic team, fostering a culture of innovation, and implementing agile solutions to propel growth.
In brand management, I meticulously crafted and executed strategies to define and elevate brand identities. From conceptualizing captivating narratives to ensuring consistent visual representation, I orchestrated comprehensive brand experiences. My work involved cultivating brand loyalty by aligning every facet of the business with the core values and promises that define the brand’s unique identity in the market.
LeasedAPT – Apartment Industry – Sales | Marketing & Customer Service
Apterian – Insurance Industry
TelaHR – Human Resources Industry
Anacore – Business Process Outsourcing Industry/Performance Center
Amourie – Staffing Industry
Allure – Human Resources Industry
Brand Development
Lanady – Insurance Industry
Shellark – Financial Industry
Essyee – Retail Industry
Afrere – Medical Industry
Phattbouys – Lawn Service Industry
K & S Media Consultants – Media/Marketing Industry
Brand Redesign
In my role spearheading a brand redesign initiative, I orchestrated a transformative journey to revitalize and modernize the company’s image. This involved collaborating with cross-functional teams to conduct comprehensive market research, identify evolving consumer trends, and strategically reimagine the brand’s visual identity. Through a nuanced approach to design and communication, I successfully navigated the brand through a revitalization process, ensuring it resonated authentically with the target audience and remained relevant in a dynamic market landscape.
IML Corp – Audio & Electronics Industry
Experience
2010 – Present
Allure | LeasedAPT & Apterian Brands
CEO/Principal Agent
2002 – 2010
Giant International
Vice President, Human Resources
2000 – 2002
ARAMARK Corporation
Director, Human Resources
Other Experiences
United Technologies Corporation | Otis Elevator
Regional Human Resources Manager – Pacific Northwest and Western Canada Region
New Equipment Sales (Non-Traditional – Hydraulic Market)
Motorola – Corporate & Paging Products Group
Resources Leadership Development Rotational Program & Intern
Crawford & Company
Independent Insurance Adjuster | State Farm (Alias – VADOZA)
TTEC | USAA & United Healthcare
Insurance Agent (Auto and Medicare Insurance)
Aliera Healthcare
Insurance Agent (Healthcare Sharing)
Colibrium Inc.
Insurance Agent (Obamacare | Health Insurance)
Access Insurance
Independent Insurance Adjuster
Scion Management Solutions
Public Assistance
Education
School:
Florida Agricultural & Mechanical University
Degree:
Master of Business Administration (MBA) | Concentration in Marketing
School:
Florida Agricultural & Mechanical University
Degree:
Bachelor of Science | Economics | Minor in Business Administration
Awards
Special Award for Outstanding Performance — (Highest Achievement — Fortune 100) — United Technologies
Shining Star Award — Subic Bay, Philippines (Call Center Integration Project) — Allure Inc.
Innovation Award — Six Sigma Process — Motorola Paging Products Group
Compensation Award — Lead Manage Merit Review (4,000+ Employees) in North America and Puerto Rico — Motorola Paging Products Group
Certifications
Certified Apartment Supplier (CAS) | National Apartment Association | Credentials = Certificate – Since November 2019
Insurance Adjuster Certifications
State Farm Certifications
Fire | State Farm Policy Assessment | State Farm Estimatics Assessment
Auto | IDL Certification
FEMA Certifications | Public Assistance
IS-1020 – Public Assistance Donated Resources
IS-1026 – Eligibility of Private Nonprofit Organizations
IS-1012 – Direct Administrative Costs
IS-1017 – Scope Change Requests, Time Extensions, Improved/Alternate Project Requests
IS-1002 – FEMA Grants Portal – Transparency at Every Step
IS-1000 – Public Assistance Program and Eligibility
IS-1001 – The Public Assistance Delivery Model Orientation
IS-1010 – Emergency Protective Measures
IS-700.b – An Introduction to the National Incident Management System
IS-200.c – Basic Incident Command System for Initial Response
IS-800.D – National Response Framework, An Introduction
IS-100.C – Introduction to the Incident Command System, ICS 100
FEMA Certifications | Flood Adjuster
IS-01105.a – EC Made Easy: Elevation Certificate Overview
IS-01104 – Claim Review for Adjusters
IS-01112 – Introduction to Flood Claims
IS-01109.a – Understanding Basement Coverage
IS-01111 – Introduction to Commercial Claims
IS-01107 – Adjuster – Customer Service
IS-01100.a – Increased Cost of Compliance
Licenses
Insurance License | Georgia
Georgia Resident Agent – Accident & Sickness | Life | Property & Casualty
Insurance Adjuster License | Georgia
Georgia Resident Adjuster – Property & Casualty
New York Insurance Adjuster License | The Golden Ticket
Licensed as an Independent Adjuster | General
Additional Information
Organizations & Affiliations
National Apartment Association – Since 2019
Atlanta Apartment Association – Since 2019
National Black MBA Association – Lifetime Member
Boy Scouts of America – Former Assistant Boy Scout Master & Life Scout
Special Olympics – 2000 – 2002
Junior Achievement
National Organization for Human Services
613 Loft – Lifetime Member
FAMU Marching 100 – Lifetime Member
Hobbies
Golf | Tennis | Travel
Personal & Professional Attributes
Follow Up | Attention to Detail | Resilience | Tenacity | Strategic | Honesty | Confidence | Fun | Teachable | Work Ethic | Passion | Team Player | Accountability | Friendly | Discipline | Optimism | Empathy | Competitive Spirit | Stability | Energy | Vision | Leadership | Maturity | Sincerity | Tactical | Thorough | Consistency | Listening Skills | Competence | Thoughtful | Experience | Integrity |Committed Mindset | Enthusiasm | Engagement
Skills
Skills
QR (Quick Response) Code (Static | Dynamic | Web URL | Contact Information (vCard) | Business Card (MeCard) | Email | Payment (e.g., QR Codes for Mobile Payments)
Microsoft Office: Word | Excel | PowerPoint | Outlook | Xactimate | Word Press | Website Development | Elementor & Elementor Pro | Business Formation | Resume Writing | Corporate ID | Video Creation | Business Plan Writing
Desired Opportunity
TBD – To Be Determined